Support

Email help@little-signals.co.uk and we'll reply within 2 working days. Please include the email address you signed up with. Don't send clips or medical details by email; use the app instead.

Common questions

When will I get my feedback?

Within 72 hours of sending your clips. You'll get a notification and a banner on the Home screen when it's ready.

I've forgotten my password

On the sign-in screen, tap "Forgotten your password?" and enter your email. We'll email you a code to set a new one. Check your junk folder if it doesn't arrive within a few minutes.

How do I cancel the Journey plan?

If you subscribed through the App Store: on your iPhone, open Settings, tap your name, then Subscriptions, then Little Signals, then Cancel Subscription. The first 3 months are paid upfront; after that you can cancel any time and won't be charged again.

How do I delete my account?

In the app, tap your child's name at the top of any screen, then "Delete my account". This deletes your account, children, clips, feedback and progress straight away. Deleting your account doesn't cancel an App Store subscription, so cancel that first.

Who can see my child's clips?

Only the occupational therapist reviewing them, through private links that expire after 15 minutes. Clips are deleted 90 days after your feedback is sent. See our privacy policy.

Is this a diagnosis?

No. Our therapists share what they observe in short videos and suggest next steps. Only a qualified assessment team can diagnose autism.

Urgent worries

We can't respond to emergencies. If you're worried about your child's health right now, contact your GP or call NHS 111. In an emergency, call 999.